Program Coordinator, Senior

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

The Institute for Enterprise Engineering is seeking a highly organized and student-focused Program Coordinator, Senior to support the Master of Engineering in Financial Technology program and a variety of initiatives that enhance the graduate student experience. In this role, you will serve as a key partner to students, faculty, and academic leadership, helping ensure the successful delivery of academic programs while creating an engaging and supportive environment for master's students.

As a member of a collaborative team of program coordinators, you will manage a diverse portfolio of responsibilities spanning program administration, student services, faculty support, event planning, admissions, and communications. You'll oversee important milestones throughout the student lifecycle from recruitment and onboarding through graduation while helping drive initiatives that strengthen program quality and student success.

This role offers the opportunity to work independently while collaborating with faculty, program leadership, and departments across Duke. The ideal candidate is a proactive self-starter who enjoys managing multiple priorities, building relationships, coordinating complex projects, and creating exceptional experiences for students. Experience working in higher education, supporting international students, planning events, and developing communications and marketing materials is highly valued.

Minimum Requirements

• Bachelor's degree in a related field is generally required.
• Three years of experience in program administration involving academic, instructional, student services, counseling, or related activities. Or an equivalent combination of relevant education and experience will be considered.
• Experience coordinating multiple projects, programs, or events simultaneously.
• Strong organizational, analytical, communication, and problem-solving skills.
• Experience developing and maintaining collaborative relationships with diverse stakeholders.

Preferred Qualifications

• Experience working in higher education, academic affairs, or student services.
• Experience supporting graduate or professional master's programs.
• Experience working with international students and diverse student populations.
• Event planning and event management experience.
• Marketing and communications experience is a plus.
• Demonstrated ability to work independently, prioritize competing deadlines, and exercise sound judgment.
• Experience with student information systems, learning management systems (Canvas/Sakai), and academic administration processes.

Other Requirements

• Ability to occasionally work evenings or weekends to support orientations, admissions events, commencement activities, professional development programming, and special events.
• Ability to manage program budgets, financial reconciliations, and administrative operations.
• This position is hybrid.

Be Bold.

Position Description:

• Coordinate and administer master's program operations, monitoring student progress toward degree completion, ensuring compliance with academic requirements, tracking important deadlines, supporting course scheduling, and serving as a resource on program policies and procedures.
• Manage student-facing programs and events including orientation, graduation celebrations, seminars, residencies, professional development programming, admitted student activities, and community-building initiatives. Develop event budgets, coordinate logistics, secure facilities, collaborate with speakers and vendors, and ensure successful program delivery.
• Support admissions and enrollment efforts by participating in recruitment activities, responding to prospective student inquiries, assisting with candidate evaluations, supporting interview processes, engaging admitted students, and coordinating onboarding activities for new students.
• Serve as the primary point of contact for students, providing guidance on academic requirements, course registration, university policies, financial and account-related questions, available campus resources, and opportunities for engagement and professional development.
• Maintain and enhance program communication channels and information resources, including program websites, listservs, alumni databases, academic bulletins, course approvals, and other systems designed to support program operations and student success. Manage a marketing-focused student worker to support these efforts.
• Manage program administrative processes, including creating and submitting expense reports, coordination of purchasing and payment activities, managing inventory of program supplies, and other administrative tasks as needed.
• Collaborate with academic leadership to assess program effectiveness, administer surveys and evaluations, analyze qualitative and quantitative feedback, identify trends, recommend improvements, and implement strategies that enhance the student experience and support program goals.
• Partner with the Director on strategic initiatives, including academic planning, process improvements, policy implementation, and long-term program growth.
• Build and maintain relationships across Duke University, working closely with academic departments, central administrative offices, the Registrar, graduate education partners, external organizations, and other stakeholders to ensure effective coordination of program activities and resources.
• Contribute to shared program operations and continuous improvement efforts, including the development of program documentation, maintenance of operational procedures, coordination of shared resources, and participation in cross-functional projects that support master's education initiatives.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification and are not intended to be an exhaustive list of all responsibilities and duties.

Choose Duke.

Join a collaborative academic community dedicated to preparing the next generation of engineering leaders and innovators. At Duke Engineering, you'll play a meaningful role in shaping the graduate student experience while working alongside faculty, students, and staff who are committed to excellence, innovation, and student success.

This position offers the opportunity to make a direct impact across the entire student lifecycle, from recruitment and admissions through graduation and alumni engagement. You'll help create programs and experiences that support student achievement while contributing to one of the nation's leading research universities.